Temperate

Shipping Policy

We generally ship via USPS standard, which typically takes from 1-3 business days depending on the destination.

Most orders incur a flat rate fee of $8, unless noted in the product description. Certain heavier or bulky vintage items might incur a higher shipping charge. If you order a non-clothing item and a clothing item, they will likely be shipped separately (see Processing Times below). In this instance, we will cover the cost of the additional shipment. 

Please note that shipping is added to the cost of the item after selected to the cart. Expedited processing and shipping is available upon checkout. 

Temperate currently ships to Australia, United Kingdom, Canada, and most of Europe. 


Processing Times

All non-clothing items are in stock and ready to ship, unless otherwise noted on product descriptions. These items will ship within 2-3 days of order confirmation. 

For clothing items, all of our pieces are cut and sewn to order just for you. Your order will ship within 1-2 weeks of confirmation. Naturally dyed garments may incur an additional week of processing time. 

You will receive a delivery confirmation once your order ships. If you have any additional questions about processing times or wish to expedite any of these processes, please email shop{@}temperate.co. 


Returns & Exchanges

We currently offer returns for store credit within 7 days of receiving your package. We pay for return shipping and will send you a return label once you have initiated the return. Store credit never expires, and can be used on any items we offer. You will be sent store credit in the form of a digital discount code within 7-10 days of us receiving your returned items. 

Making an exchange for a different size of the same style is not a problem, as long as the garment is in new, unworn condition. Please note that exchanges on made to order garments will incur additional processing times. The customer is responsible for the return shipping cost on exchanges. It is best to take a moment to assure that you are ordering your right size. Exchanges must be initiated within 7 days of receiving your order.

To initiate an exchange or return, please refer to your order number and email us at shop{@}temperate.co.